Frequently Asked Questions

Get answers to questions you have about HoneyCart's online ordering system.

How much does HoneyCart cost?

HoneyCart starts at $79/month and you can cancel at anytime. There are no long-term contracts and you’ll be billed month-to-month.

Is there an embeddable widget for my website?

We don’t currently have an embeddable widget (i.e like a chat widget for ordering). The best way to add HoneyCart to your site is to create a link on your website that sends customers to your online store. The concept works just like clicking here to see our demo store does.

Does HoneyCart integrate with my current catering software?

No, but we’d love to! Popular catering software like Total Party Planner and Caterease will only integrate with new vendors when a lot of their customers ask for it. To speed up this process, we started petitions you can sign so you can show them that really want an integration built:

Who uploads my menu?

Entering your menu is a super-simple process that you can do yourself. But we know you’re busy, so we can do all of this work for you for a one time payment of $99. If your menu is on your website, you don’t even need to send it to us. We can just copy what’s on your website and enter it in for you with 24 hour turnaround time.

Can I edit the menu myself?

Absolutely! Editing your menus is simple enough to do on your own without having to contact support. However, we’re always here to help when you need it.

How much time does it take to set up my account?

The amount of time it takes to setup your account depends on how extensive your menu is. If you want us to setup your account for you, it typically takes 24-48 hours depending on how complex your menu items need to be configured. In our experience, no two menus are the same.

Can multiple sales taxes be added to an order (i.e State, City, VAT)?

At this time we only support State sales taxes. In the future we plan on adding the ability to support multiple sales tax rates.

What are your Credit Card fees?

HoneyCart currently uses Stripe for payment processing. Stripe charges 2.9% + $0.30 for every transaction. No matter the card type, the rate remains the same. Learn more.

Do you have a Customer Loyalty Program feature?

Having a way to reward your customers for doing business with you is not a feature we have now, but it’s on our roadmap.

How are Delivery fees calculated?

Delivery fees can either be a flat fee, or based on the zip code entered for the delivery address. For example, you can charge higher fees for zip codes that are further away from you , or lower fees for those that are close by.

Can your menu suggest up-sells?

As of today, HoneyCart does not suggest upsells at the item level (i.e “Add Sushi Tacos to your order of Kobe Sliders”). However, you can have an add-on menu your customer sees before completing their order that can upsell items like chaffing dishes, sternos, disposable utensils, etc.

Is there a Quickbooks integration?

Yes, we integrate with QuickBooks! You’ll be able to sync your customers, orders and payments from HoneyCart to Quickbooks.

How is the customer's Credit Card info stored?

Each credit/debit card that’s entered into HoneyCart is stored securely by Stripe. We chose Stripe as our payment processor because they handle “billions of dollars every year for forward-thinking businesses around the world”. Learn more.

When are funds from credit card payments despoited to my bank account?

For U.S. based businesses it takes Stripe two business days to deposit funds to your bank account. Learn more.

Do customers receive a self-service account?

Absolutely. Your customers will be able to log in, see their order/billing history, update their payment info, start a new order or order their last order from you.

What are your Customer Support hours?

HoneyCart provides customer support Monday to Friday 9am – 5pm EST. Any support requests sent outside of those times will be promptly replied to the following business day.

How do I contact Customer Support?

You can contact our customer support by emailing info@gethoneycart.com.

Haven’t got your answer? Contact our support now