Frequently Asked Questions
Get answers to questions you have about HoneyCart's online ordering system.
General
Do you send me orders like ezCater does?
NO, we are NOT a marketplace. We do not advertise for you. HoneyCart is a software for caterers who already have thriving businesses, and are not desperate to receive orders.
Does this work outside the United States?
As of October 2024, HoneyCart works for the United States, Canada and Australia. We have plans to support Great Britain in the future. If you're from GB, please contact us for more info.
Ordering Times
I need 48 hours before someone can place an order. Is that possible?
Yes, you can set your “lead time” however you like (i.e 2 hours, 2 days, day before by 5PM).
Can I choose the times when clients can place orders?
Yes, you can set the delivery/pickup times to be whatever you like. You can even set different times based on the type of order (delivery, pickup, holiday).
Menus
Can I edit the menu myself?
Absolutely! Editing your menus is simple enough to do on your own without having to contact support. However, we’re always here to help when you need it.
I have new menus every week. Does the system know when to display those menus?
Yes. You can set dates or days of the week when a menu is available (i.e “Thanksgiving Feast” in Nov, “Taco Tuesday’s” every Tues).
Who uploads my menu?
Entering your menu is a super-simple process that you can do yourself.
But we know you’re busy, so we can do all of this work for you for a one time payment of $500.
If your menu is on your website, you don’t even need to send it to us. We can just copy what’s on your website and enter it in for you with 24 hour turnaround time.
Can your menu suggest up-sells?
As of today, HoneyCart does not suggest upsells at the item level (i.e “Add Sushi Tacos to your order of Kobe Sliders”).
However, you can have an add-on menu your customer sees before completing their order that can upsell items like chaffing dishes, sternos, disposable utensils, etc.
Clients
Can clients login to make changes to their orders?
Yes, clients have the option to create an account during checkout. They can:
- make changes to or cancel an order based on what your catering policies allow
- view their Order/Billing history
- update Payment info
- start a new order or re-order a previous order
Do clients receive a confirmation when an order is placed?
Yes, we send email alerts to you and the client.
Payment Processing
Do you store the credit card on file?
Yes. The system stores the card on file when the order is placed, but won’t charge it ‘til you’re ready. This makes it easier to confirm the order, issue refunds or place new orders.
What are your Credit Card fees?
HoneyCart currently uses Stripe for payment processing. Stripe charges 2.9% + $0.30 for every transaction. No matter the card type, the rate remains the same. Learn more.
How is the customer's Credit Card info stored?
Each credit/debit card that’s entered into HoneyCart is stored securely by Stripe. We chose Stripe as our payment processor because they handle “billions of dollars every year for forward-thinking businesses around the world”. Learn more.
When are funds from credit card payments despoited to my bank account?
For U.S. based businesses it takes Stripe two business days to deposit funds to your bank account. Learn more.
Account Setup
How much does HoneyCart cost?
HoneyCart starts at $79/month and you can cancel at anytime. There are no long-term contracts and you’ll be billed month-to-month.
How much time does it take to set up my account?
The amount of time it takes to setup your account depends on how extensive your menu is. If you want us to setup your account for you, it typically takes 24-48 hours depending on how complex your menu items need to be configured. In our experience, no two menus are the same.
How does the 30 day money-back guarantee work?
If you aren't happy within the first 30 days of your paid subscription, we'll give you a full refund on your subscription.
Integrations
Is there a Quickbooks integration?
Yes, we integrate with QuickBooks! You’ll be able to sync your customers, orders and payments from HoneyCart to Quickbooks.
Does HoneyCart integrate with my current catering software?
No, but we’d love to! Popular catering software like Total Party Planner and Caterease will only integrate with new vendors when a lot of their customers ask for it. To speed up this process, we started petitions you can sign so you can show them that really want an integration built:
Miscellaneous Features
Do you have a Customer Loyalty Program feature?
Having a way to reward your customers for doing business with you is not a feature we have now, but it’s on our roadmap.
Is there an embeddable widget for my website?
We don’t currently have an embeddable widget (i.e like a chat widget for ordering). The best way to add HoneyCart to your site is to create a link on your website that sends customers to your online store. The concept works just like clicking here to see our demo store does.
Can multiple sales taxes be added to an order (i.e State, City, VAT)?
We don't support VAT at this time, but we can support multiple local sales taxes (i.e city, county etc) on top of a State sales tax. Learn more about our "Zip Code based Sales Tax" feature here.
How are Delivery fees calculated?
Delivery fees can either be a flat fee, or based on the zip code entered for the delivery address. For example, you can charge higher fees for zip codes that are further away from you , or lower fees for those that are close by.
Customer Support
How do I contact Customer Support?
You can contact customer support Monday to Friday 9am – 5pm EST by emailing info@gethoneycart.com.
Any support requests sent outside of those times will be promptly replied to the following business day.
Haven’t got your answer? Contact our support now